A service level agreement (SLA) is an agreement between a vendor and customer that defines what services the vendor will furnish and defines the service standards the vendor is obligated to meet. It is a key component of most technology vendor contracts.
Use this free professional Service Level Agreement template to define the services, standards and success/failure metrics between the vendor and client.
- Service definition
- Term of service
- Availability of service
- Reporting requirements
- Out of scope items
- Escalation management
A professional Service Level Agreement (SLA) keeps stakeholders informed and aware, and is an standard business best practice.