Service Level Agreement (SLA)
A service level agreement (SLA) is an agreement between a vendor and customer that defines what services the vendor will furnish and defines the service standards the vendor is obligated to meet. It is a key component of most technology vendor contracts.
Use this free professional Service Level Agreement template to define the services, standards and success/failure metrics between the vendor and client.
Template Contents:
- Service definition
- Term of service
- Availability of service
- Reporting requirements
- Out of scope items
- Fees
- Escalation management
- Other
A professional Service Level Agreement (SLA) keeps stakeholders informed and aware, and is an standard business best practice.
Template Package Details
- Doc: 6 Pages
- Sections: 6
- Sub-Sections: 11
- Merge Fields: 57
- Tables: 3