Service Level Agreement

Service Level Agreement (SLA)

Service Level Agreement (SLA)


A service level agreement (SLA) is an agreement between a vendor and customer that defines what services the vendor will furnish and defines the service standards the vendor is obligated to meet.   It is a key component of most technology vendor contracts.


Use this free professional Service Level Agreement template to define the services, standards and success/failure metrics between the vendor and client. 


Template Contents:

  • Service definition
  • Term of service
  • Availability of service
  • Reporting requirements
  • Out of scope items
  • Fees
  • Escalation management
  • Other


A professional Service Level Agreement (SLA) keeps stakeholders informed and aware, and is an standard business best practice.


Template Package Details

  • Doc: 6 Pages
  • Sections: 6
  • Sub-Sections: 11
  • Merge Fields: 57
  • Tables: 3

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